Common questions

Do I need an account to place an order?

No, all you need to order and track your order is an email address. If you want a faster checkout experience, add items to your wish list, and receive order updates, we recommend creating a DAM account.

Additionally, if you create an account and place an order, you will automatically be registered in our Access loyalty program. Here you are rewarded for shopping – every purchase brings you closer to more exclusive benefits. From early access to sales and priority customer service to unlimited free shipping and your own stylist.

 Shipping costs 45 SEK within Sweden, but if you order goods over 500 SEK, you get free shipping.

How is the product shipped?

We ship our products with Postnord and it should be delivered to your mailbox unless the package is too large. If the package is too large, you will receive a letter by mail or an email about where you can pick up your package.

I forgot my password, what do I do now?

Click the Forgot your password link on our login page and enter your email address. You will then receive an email with a reset link.

How do I get updates from DAM by email?

Stay updated on new arrivals, trends, and exclusive campaigns by entering your email address at the bottom of our website. You can then manage your email settings under My Account.

How do I order on the site?

Do as follows:

1. Select the item you want to purchase and click Add to cart. Once you have added all items, proceed to checkout.

2. Log in to your account if you are not already logged in. If you do not have an account, you can continue as a guest.

Then fill in your email address, payment details, and delivery method to complete your order. We will confirm the order and then it will be carefully prepared before being sent to you. We will keep you updated during the process.

 

Can I cancel my DAM order or change it?

Yes, it may be possible to cancel certain items before we process your order. Go to Orders & returns.

You cannot add items to an existing order, but you can place a new order for those items.

I accidentally placed two orders, can I cancel one of them?

Absolutely! Please send us the order number of your order and we will cancel it immediately.

Both orders have unfortunately already been dispatched from our warehouse and cannot be canceled. However, you can return one product after it has been delivered and receive a full refund for the product.

When will I receive my item and how can I track the delivery?

Once your order is confirmed, it will be shipped within 2-3 business days. Delivery time is normally 2-7 days after the item has been shipped, depending on destination and delivery method. If you have ordered from several DAM partners, your items will be delivered separately and you will receive separate delivery notifications. We will keep you updated with tracking information and estimated delivery date.

You can also track the delivery in your DAM account under Orders & returns.

How do I return an item?

How to return:

1. Log in to your DAM account and go to Orders & returns. Ordered as a guest? Send your order details here.

2. Find the order you want to return and click Return item(s).

3. Enter item and reason for return.

I have returned my product but have not yet been refunded?

After you contacted us, we will immediately contact the warehouse to see what happened. Can you send a picture of the receipt you received from the post office when you sent the package in the meantime? If the product has not been tracked, we cannot know what happened unless the warehouse has it.

DAMSHOP SWEDEN AB 

Organization number: 559493-2237